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An assistant that answers your customers instantly on every channel

It works 24/7 on WhatsApp, your website, and phone; it is trained on your own documents, shows the source of its answer, and hands off to your team whatever it cannot resolve.

Set up your assistant

The same questions tire your team

Shipping, return, and frequently asked questions repeat all day and go unanswered outside business hours. While customers wait, your team is stuck on routine messages with no time left for the real work.

An assistant trained on your documents that cites its sources

The assistant is trained on your FAQs, policies, and documents. Under every answer it shows which source it came from; when it is unsure, it does not make things up — it hands off to your team.

Vendoor Assistant· WhatsApp

24/7 support

Hello! How can I help you? You can pick one of the questions below.

Type your message…
Representative example

  • Multiple channels

    WhatsApp, website, and phone — wherever your customers write, the same assistant replies.

  • Trained on your documents, cites sources

    Answers rest on your documents; the source is visible under each answer, so trust stays auditable.

  • Hands off to a human when it cannot solve it

    It passes topics beyond its scope to your team without making anything up; the customer is never left waiting.

What your assistant can do

Fast setup

We take your existing FAQs, policies, and documents and turn them into an assistant that speaks in your brand's voice.

Multi-channel publishing

We publish one assistant across WhatsApp, web, and phone; it responds consistently on every channel.

Document training and sources

The assistant relies only on your content and shows the source of its answer; it does not invent what it does not know.

Safe handoff to humans

It passes sensitive or out-of-scope topics, along with their history, smoothly to your team.

How a question gets answered

The assistant handles every message in the same three steps; when needed it hands off to a human in the last step.

Process
Representative example

Understand the question

Search your documents

Answer with a source / hand off to a human if needed

Where it helps

For any team that messages with customers; industry-agnostic and shaped by your own documents.

  • E-commerce: answers shipping, return, and order-status questions on every channel.
  • Service businesses: handles appointment, pricing, and scope questions according to your policies.
  • Enterprise support: answers common questions and hands complex topics to the relevant team.

Frequently asked

Where does the assistant learn its answers?

Only from the documents you provide: FAQs, policies, and documents. It shows the source under every answer and does not go beyond them.

Are our data and customer messages safe?

Your documents are used only to train your assistant. We define access and retention together; we clarify the details during the project.

Which channels does it work on?

WhatsApp, your website, and phone. The same assistant responds consistently across all channels; we choose the channels to fit your needs.

What happens if the assistant does not know an answer?

It does not make things up. It hands off out-of-scope or uncertain topics, along with the chat history, to your team; the customer is not left without a reply.

FIRST STEP

Let's set up your assistant together

Share your documents; we'll bring to life an assistant that fits your brand, cites its sources, and hands off to a human when needed.

Tell us about your project

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