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Instant answers to customer questions, 24/7

An AI assistant answers order, shipping, and return questions day and night, and brings your website, WhatsApp, and marketplace messages together in one place. Not a ready-made template; we shape the assistant around your business and your customers' language, and connect it end to end.

Tell us about your project

Answering the same questions over and over?

Customers ask the same questions again and again across different channels, and you have to check website messages, WhatsApp, and marketplace inboxes separately. Questions that come in after hours sit unanswered. This scatters your attention, wears you out, and keeps your customers waiting.

Don't leave questions unanswered

The AI assistant answers common questions like orders, shipping, and returns day and night; when it isn't sure, it hands the matter over to you. Website, WhatsApp, and marketplace messages all come together in one place. Below we show a representative chat flow.

Customer Assistant

24/7 online
Hi! I'm the Vendoor customer assistant, here for you 24/7. Tap one of the questions below or ask your own.
Type a message…
Representative example

  • Ready day and night

    The assistant is here 24/7; questions that come in after hours don't go unanswered either.

  • Orders, shipping, returns

    It answers frequently asked order, shipping, and return questions instantly and clearly.

  • All channels in one place

    Website, WhatsApp, and marketplace messages come together in a single panel; the clutter ends.

What does the customer assistant offer?

Instant answers

It answers frequently asked questions without delay; no one is left waiting for a reply.

Order and shipping lookups

It looks up order, shipping, and return status step by step together with the customer.

Multi-channel inbox

It brings together and manages website, WhatsApp, and marketplace messages from one place.

Hands over to you when needed

On a topic it isn't sure about, it passes the matter to you instead of pointing the customer in the wrong direction.

How does it work?

From your point of view, in three steps.

Process
Representative example

We connect your messaging channels

The assistant answers questions

It hands over to you when needed

Who is it for?

The customer assistant makes a real difference especially in these cases:

  • Sellers worn out from answering the same order and shipping questions over and over
  • Teams that can't keep up with after-hours questions and leave customers waiting
  • Brands that want to manage website, WhatsApp, and marketplace messages from one place

Frequently asked questions

Does the assistant answer every question on its own?

No. The assistant answers frequently asked questions; on a topic it isn't sure about, it informs you and hands the matter over. The decision always stays with you. The representative visuals show an example flow.

Which channels does it work on?

It brings website chat, WhatsApp, and marketplace messages together in one place; we set it up based on which channels you use.

Do the answers match our brand's voice?

We shape the assistant around your products, your process, and your customers' language; we tune the answers to your brand's tone.

Are you selling a ready-made tool?

No. We shape the assistant around your business, your channels, and your process, and connect it end to end. The representative visuals show an example flow.

Contact

Let's talk about your customer assistant

Let's clarify your needs together and map out the scope and roadmap for you.

Tell us about your project

Usually a reply within 1 business day